Hello Figma Support Team,
I’m a designer reaching out on behalf of my team regarding an accidental subscription purchase.
Our project manager unintentionally purchased the organization annual plan during checkout. As we are a newly established design team and are just getting started in the design space within our organization, we currently do not require the organization plan.
Our intended subscription was the Professional Plan on a monthly basis, which aligns better with our current team size and usage needs. The annual charge of $660 for the organization plan has already been processed.
We kindly request:
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A refund of the $660 charged for the Organization Annual Plan
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Assistance in switching to the Professional Monthly Plan, which we plan to continue using
The organization plan features have not been utilized, and we are reaching out at the earliest to resolve this.
We would really appreciate your support in helping us correct this and continue with the appropriate plan.
Thank you for your time and assistance.
Best regards,
Bhagya Sri
shanmukh@sswhite.net