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最近,当我打开一个包含多页的 Figma 文件时,屏幕上突然(或随机地)显示“正在加载”状态,片刻之后会重定向到 Figma 文件的第一页。这意味着我无法在有效使用 Figma 所需的时间内使用,需要再次重新操作回到原先页面,效率大幅降低;社区遇到有同样问题,但仍未解决,希望尽快修复此bug

社区的反馈:

 

Hi ​@贾宇杰 — welcome to Figma Forum, and thank you for taking the time to share this report. At this time, we don’t offer support in Chinese here in the Forum, so I hope it’s okay that I’m replying in English.

From what you described, it sounds like you’re experiencing an intermittent loading issue in a multi-page file, where the screen reloads and redirects you back to the first page. I can see how disruptive that would be to your workflow and we want to make sure this gets resolved as soon as possible.

To make sure this gets the attention it needs, I’ve opened a case with our Technical Quality team for a deeper review. Please keep an eye on the email connected to your Figma account for next steps. Your case number is: 1497775.

Thanks again for raising this, and please don’t hesitate to share if any new details come up in the meantime.


I also encountered a similar problem, which affected my workflow. How can I solve this problem?


Hey ​@11147 — thanks for joining Figma Forum! Appreciate you flagging this as well, and sorry to hear it’s impacting your workflow.

To help us understand what’s going on, our Technical Quality team can take a closer look at the specific file where this is happening. You can get that started by filling out this form and including:

  • a link to your file where the issue occurs
  • ‘can edit’ access granted to support-share@figma.com for the impacted file
  • a screen recording showing the issue in action.

Again, appreciate you sharing the details with us — once you’ve submitted that, we’ll be able to dig in further and get this sorted.