Hi Figma Support,
We recently purchased a one-year subscription for our team. For a brief moment, we added a new user as a Full Seat, but as soon as we realized that this would generate a monthly charge, we immediately changed that user’s role back to Viewer (free).
However, the invoice amount hasn’t been updated and the $20 charge is still there, even though the user no longer occupies a paid seat.
Could you please review this and adjust the invoice accordingly?
Thank you,
Hi
From your description, it sounds like a Full Seat was added for a new user and then downgraded shortly after. In these cases, account holders typically make seat adjustments at the next renewal date, and that seat remains available for the rest of the current billing period — which may explain the charge you’re seeing. You can find more detail in this article: Manage billing on the Professional plan → Remove or change seats during billing term.
If anything still feels off or if you'd like someone to take a closer look at your specific invoice, the best next step is to contact our Product Support team directly through the email address tied to your Figma account. For your privacy and security, we’re not able to access or take action on account-specific billing details here in the forum.
Thank you again for raising this — and please feel free to let me know if any other questions come up.
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