Hi everyone,

I’m looking for urgent advice. Two days ago (Aug 12), I accidentally permanently deleted my Figma workspace (I was the sole member). This action also deleted a critical project file I had been working on for dozens of hours.

I contacted Figma Support less than 10 minutes after the deletion with all details (file name, URL, deletion time, screenshots) and asked if it could be restored from backups. I also paused all activity in my account (including drafts) to avoid polluting logs or backups.

I understand this kind of restoration is not standard, but I’ve read that it can sometimes be possible if reported quickly. The backup window might soon close, so I’m hoping to get advice from the community:

• Has anyone successfully had a file restored after a permanent workspace deletion?
• Any tips to ensure the request is escalated to the right technical team as quickly as possible?

Thank you for any help!