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Hi Figma team and community,

I submitted a billing support ticket (#1583127) about 14 hours ago regarding an accidental annual renewal charge, but haven’t received any response yet.  
This is quite urgent since it involves a $504

 payment that I did not intend to make.

Here’s the summary:
- Issue type: Billing / refund request (annual plan renewal)
- Ticket number: #1583127
- Time submitted: 14 hours ago

For context — I accidentally got charged for the annual plan renewal ($500) because I misunderstood the renewal date.  
I no longer run my business and had no intention of renewing the plan.  
As soon as I noticed the charge, I immediately submitted a refund request through the chatbot and followed up by email.

I’ll be on a flight in about 12 hours and won’t be able to respond or take any action for the following 15 hours after that.  
**Please treat this as extremely urgent and process the refund as soon as possible.**  
I strongly urge the team to prioritize this case before my flight if possible.

Thank you so much for your understanding and prompt attention.

Best regards,  
Tranostudio (Young Hoon An)
 

Hi ​@Tranostudio, thank you for sharing all the details here and I completely understand the urgency!

I’ve checked your ticket (#1583127), and our support team is actively looking into it. Your case is being treated as a priority, and they’ll reach out to you as soon as there’s an update. While I can’t guarantee it will be resolved before your flight, please know the team is doing their best to handle this as quickly as possible.

I know waiting can be frustrating, but the team is doing their best to get this resolved ASAP. We appreciate your patience while they work on resolving it! 

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