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Urgent billing issue - no response from support for 14 hours

  • November 5, 2025
  • 1 reply
  • 66 views
Tranostudio

Hi Figma team and community,

I submitted a billing support ticket (#1583127) about 14 hours ago regarding an accidental annual renewal charge, but haven’t received any response yet.  
This is quite urgent since it involves a $504

 payment that I did not intend to make.

Here’s the summary:
- Issue type: Billing / refund request (annual plan renewal)
- Ticket number: #1583127
- Time submitted: 14 hours ago

For context — I accidentally got charged for the annual plan renewal ($500) because I misunderstood the renewal date.  
I no longer run my business and had no intention of renewing the plan.  
As soon as I noticed the charge, I immediately submitted a refund request through the chatbot and followed up by email.

I’ll be on a flight in about 12 hours and won’t be able to respond or take any action for the following 15 hours after that.  
**Please treat this as extremely urgent and process the refund as soon as possible.**  
I strongly urge the team to prioritize this case before my flight if possible.

Thank you so much for your understanding and prompt attention.

Best regards,  
Tranostudio (Young Hoon An)
 

This topic has been closed for replies.

1 reply

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • November 5, 2025

Hi ​@Tranostudio, thank you for sharing all the details here and I completely understand the urgency!

I’ve checked your ticket (#1583127), and our support team is actively looking into it. Your case is being treated as a priority, and they’ll reach out to you as soon as there’s an update. While I can’t guarantee it will be resolved before your flight, please know the team is doing their best to handle this as quickly as possible.

I know waiting can be frustrating, but the team is doing their best to get this resolved ASAP. We appreciate your patience while they work on resolving it! 

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