I paid the annual fee for the Professional Annual Plan in May, but this June, I didn't use the full seat, but the full seat was charged for the year. I contacted the support team, but I haven't received a reply email yet. How long does it usually take to get a reply, and is a refund possible?
Question
Unused Full seats fee
Hi
I checked on our backend, and our team is already looking into your inquiry. They'll reply to you once they've checked the details, so please kindly wait for them to contact you.
Just to clarify for anyone else who might come across this post: We don't offer prorated refunds for unassigned seats.
If you paid for that seat annually, it will remain available for you to assign to someone else until your annual plan renews.
If you don't need that seat anymore, you can make that adjustment when it's time to renew your plan. You can find more details here: Remove or change seats during billing term
Thanks,
You haven't replied yet, but please let me know the progress.
Hi
I checked on our end, and it looks like our support team replied to you on June 17 and 23, and is currently waiting for your response. Please double-check your spam folder just in case.
You’re welcome to reply directly to your support ticket to reopen it. For reference, the ticket number is #1391832. Thanks!
I can only see the replies shown here, and I can't see the replies to spam either. Please reply to (redacted by the moderator due to PII) with the date the full seat was activated and if it wasn't used, a refund will be given.Hey
I’ve escalated this internally to our support team. They’ve sent a follow-up to the email address you provided (pxxxh@gxxxl.com).
I’ve also removed your email from your reply to help protect your personal information. For reference, your support ticket number is #1412538.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.