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Question

Unexpected renewal – refund request

  • December 10, 2025
  • 1 reply
  • 19 views
Tianci Huang

Account Details:

  • Team Name: Tianci Huang's team

  • Email Address: [redacted by forum admin/moderator to remove PII]

Subscription Details:

  • Plan: Professional Plan

  • Cancellation Date: 20251210

  • Deactivation Date: January 10, 2026 (The date the service will revert to the Starter plan, as per the screenshot.)

Reason for Request: I have cancelled the Professional Plan subscription, and the deactivation date is set for January 10, 2026. Given that I will no longer be utilizing the paid features, I would greatly appreciate it if you could process a proportional refund for the remaining unused subscription period (from Today's Date to January 10, 2026).

I understand your general policy, but I would like to inquire if an exception or goodwill refund can be made in this specific case.

I have attached a screenshot of the "Billing" page showing the cancellation confirmation for your reference.

Thank you for your time and assistance in reviewing this request. I look forward to your positive response.

 

1 reply

J
Figmate
  • Junko3
  • Figmate
  • December 11, 2025

Hi ​@Tianci Huang,

 

I understand that you’ve canceled your Professional plan and are requesting a refund for the remaining unused time.

 

After checking on our end, it appears that you canceled your plan on the same day your new billing term began.

As you mentioned, Figma does not offer prorated refunds when canceling a plan. If you’re on a monthly subscription, your seat will remain active and available until the end of the billing period you’ve already paid for. After that, your team will automatically downgrade to a free Starter team.

 

Regarding the screenshot you shared, please note that the Billing tab feature is only available for paid plans: Manage payment and invoice details

We recommend downloading copies of any invoices you may need before your plan downgrades to the free Starter plan.

Here’s a helpful article you can refer to: Upgrade or downgrade your plan

 

Since we’re not able to handle billing-related issues here in the Forum due to privacy and security reasons, I’ll go ahead and create a support ticket on your behalf using the details you provided. You can continue the conversation directly with our Support team in that ticket email.

 

For other community members who may need to contact Support for billing issues like this, please follow these steps:

“Contact support” via the (?) icon in the app → type your question → Start Chat.

The chatbot will guide you through opening an email case with our Support team.

 

Thanks,

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