Verification Limit Exceeded

Hi ​@Victoria Wang ,

I understand you're seeing the "Verification Limit Exceeded" error while trying to re-verify your education status.

Since the verification process for higher education students is fully managed by our partner, SheerID, the best course of action is to contact their support team directly.

You can reach them here: SheerID Contact Form

They’ll be able to reset your verification attempts and help resolve the error so you can complete the process.

In the meantime, you’ll still have access to your existing files, and once your verification is approved, your Education plan benefits will continue without interruption.

Thanks,

​@Junko3 Thank you so much for the reply, I’ll contact SheerID and see what they say.

Hello Figma Community,

I’m a university student who studies design that is continue to experience being unable to re-verify my student account. Previously someone in the community told me to contact SheerID for support but they got back to me 7 days later with this message. 

Hello,

Thanks for contacting SheerID.

We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.

I included all the information needed for them to help me with my problem but I’m not sure why they aren’t able to help me. This was my message

Plan: Education Plan
Email: #PII removed]

I’m currently a design student, and I was re-verifying my student education plan because of the new update and features, but when I tried to re-verify my account, my ending screen was

Verification Limit Exceeded
We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.

I don’t know if my re-verification went through because before it would say “we’re having troubles, please verify later,” so I tried it a couple of days later and got the “verification limit exceeded” screen.

Please let me know if you can help me reset my verification attempts or process my re-verification directly. Thank you so much!

If anyone can help me solve this issue please let me know I want to find a solution as soon as possible as I don’t want to lose my work on my school Figma account.

Hi ​@Victoria Wang ,

Sorry to hear you're having trouble with your student verification process.

I understand you're seeing a “verification attempt limit exceeded” message when trying to verify your education status, and that you reached out to SheerID, but unfortunately they were unable to process your request.

Since SheerID manages the Higher Education verification process on Figma’s behalf, I’ll check in with our internal team to see if there’s anything we can do on our end to help.

We'll follow up in this thread once we have more information, so please stay tuned.

Thanks for your patience!

Hello ​@Junko3, thank you so much for taking the time to help me with my issue. I really appreciate it! I’ll be awaiting your response.

Hello ​@Junko3, 

I’m in the same situation as Victoria. I also wrote to SheerID and get the same message back. I’m not sure if I can do anything more. I hope you and your team will find a solution to this problem because I need access to Figma for my classes next semester 🥺

I am also facing the exact same issue and got the same reply from SheerID, which was in no way helpful. Plus, the fact that Figma says I have to verify my account before 29th September is scary. I need this account and would be really grateful if the issue can be sorted before the deadline.

Hello,
I just wanted to say that I have the same problem. For some reason, the re-verification process isn't working for me either. 

Hello ​@Junko3, 

I’m also in the same situation as Victoria. I also wrote to SheerID and got the same message back. I’m not sure if there is any other way to reset the Figma verification, but I hope you and your team will find a solution to this problem because I need access to Figma for my classes this upcoming quarter 🥺

Thank you!

Hi ​@Junko3 

I have the same problem as other people, I tried to contact SheerID but I got reply back “We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.”

I dont know what to do since they dont provide any information that I need to do to solve the problem. 

Hi all,
 

So sorry to hear that many of you are receiving a response from SheerID saying they’re unable to assist further with the “verification attempt limit exceeded” error when trying to verify your Higher Education status.

​@Victoria Wang – I’ve created a dedicated support ticket for your case, as we already have the necessary information from you. It has been escalated to the appropriate team. Your ticket number is: e#1511903]

For others who reported the same issue here — thank you for reaching out.

Unfortunately, we’re unable to take any action on your account directly via the Forum, in order to protect your personal information.

Instead, please contact us individually using this secure form: Submit a request

When submitting the form, please be sure to include:

• The email address associated with the Figma account you used for Education status verification

• A screenshot of the error message, if available

• The response you received from SheerID regarding this issue

If you're experiencing issues with Higher Education verification but haven’t contacted SheerID yet, please reach out to their support team first before submitting the form: Contact SheerID support team 

I’ll go ahead and close this thread now. If you run into any other issues not related to this, feel free to create a new topic at any time.

Thanks for your understanding!