Solved

Team members are not showing under 'Members' Tab

Forum|Forum|5 years ago
April 28, 2021
5 replies
954 views

I created a team and added members using the ‘Invite members’ button. They appear on the team summary page but when I click the Members tab, they are not showing up. I have a professional account and am using the desktop app.

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Best answer by djv

Hey All, thanks for chiming in here and apologies for the lack of acknowledgement in this thread so far!

We’re not able to help with account management here on the forum, but sorry again to hear this is happening. Please reach out to support directly here: https://help.figma.com/hc/en-us/requests/new

Please use your Figma account email, include relevant member emails and screenshots, as needed, so our support team can take a closer look.

Dave_Robson

I’m having the exact same issue - I add team members, can see them in the team summary page - but not in the members tab. I’m also on a professional account, and have checked on both the desktop app and in-browser…

J

Jam3

Overnight all our viewer members disappeared from our list

Tommie_Jakobsson

I have the same issue.
If I look at “settings” → “members” I do see a list of about 10 users.
Looking in “admin” → “member” for same team, I see 3 users.
Very confusing!

Twoflower

Same problem here - hopefully Figma gets to this quickly as I’m adding new team members today!

djvAnswer

Community Support

Hey All, thanks for chiming in here and apologies for the lack of acknowledgement in this thread so far!

We’re not able to help with account management here on the forum, but sorry again to hear this is happening. Please reach out to support directly here: https://help.figma.com/hc/en-us/requests/new

Please use your Figma account email, include relevant member emails and screenshots, as needed, so our support team can take a closer look.

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