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Question

Support is not helpping a business-critical design file was deleted and subsequently removed from the trash

  • January 27, 2026
  • 1 reply
  • 26 views
Black Sheep

Hey guys, I’m really stressed about this, and support hasn’t gotten back to me yet. I’ve read that having a paid account should mean faster support, but no one has responded for over 30 hours.

 

I’m the account owner, and earlier today I discovered that a business-critical design file was deleted and subsequently removed from the trash. I’ve checked the deleted items section, but the file is no longer visible or accessible.

 

Does anyone have any suggestions or ideas?

 

This file is essential to an active client project, and the deletion appears to have happened recently.

This topic has been closed for replies.

1 reply

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • January 28, 2026

Hey ​@Black Sheep, Celyn from Figma Community Support here. I’m really sorry it took some time for us to get back to you and I understand how stressful this can be, especially with a critical client file involved.

I took a look on my end and can see that our support team has already followed up with you on Ticket #1712017. Please take a look at your inbox when you get a chance.

If you have any trouble finding the reply or need further help after reviewing it, feel free to follow up here and we’ll be happy to assist.

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