Hey @Siri192 — I’m so sorry to hear about the stress this has caused, especially with your deadline coming up. I checked on this and just to confirm — is this the same file mentioned in the Lost Files thread? If so, I’d recommend reviewing @djv’s reply there for some added clarification.
I also see that you have a ticket open with our Product Support team (case: 1515253). I’ve flagged there that you’ve reached out through Forum as well, so the team will follow up with you directly once they’ve had a chance to review.
For more information specifically on permanently deleting files, we have more details in this article: Delete and restore files → Permanently delete files:
Permanently deleting a file will get rid of the file forever for everyone who has access to it. This action cannot be reversed.
If there is anything else that can be done, our Product Support team will let you know. Please keep an eye on your inbox for updates.
Hi @Tom Reem .Yes, this is the same file mentioned in the Lost Files thread. This file is extremely important to me as it contains key work that I cannot replace, and losing it has put me in a very difficult situation with my deadline coming up soon. I have already sent several emails to the Support team but unfortunately haven’t received any response so far, which makes me even more anxious.
I sincerely hope there is still a way to restore this file, as it would make a tremendous difference for me. I would be truly grateful for your support and any assistance you can provide in helping me recover it.
Hi @Tom Reem , I just wanted to kindly follow up on my previous message regarding the lost file. As mentioned, this file is extremely important for my upcoming deadline, and I’m becoming very concerned since I haven’t received any updates yet.
Could you please let me know if there has been any progress, or if there’s anything else I should do on my side to help speed things up? Your support would mean a lot, and I truly appreciate your time and assistance.
Thank you in advance!
Hi @Siri192 , Celine from Figma here. I’m working closely with Tom and saw you mentioned me about this similar issue here, happy to help!
I double-checked internally and can confirm we’ve received your emails. Our agent has replied to you, so please check your inbox when you have a moment and continue the conversation there for further assistance.
Please also note, as Tom mentioned in an earlier post, we’ve already received your case. As a best practice, please keep one issue to a single case/email. There’s no need to send multiple emails for the same request. This helps us keep everything in one place and respond more quickly. Thank you for your understanding!
