Hi ​@Elliot Nash ,

I understand you're looking for a way to cancel an unassigned seat on your Professional plan during the current billing period.

It looks like you've already submitted a support ticket about this, and one of our specialists is currently working on your inquiry. Please wait for them to assist you. If you have any further questions or concerns, please reply directly to their message.

Just to clarify for anyone else who might come across this post: We don't offer a prorated refund for unassigned seats. If you've paid for a seat, it will remain available for you to assign to someone else until your plan renews. If you no longer need that seat, you can make that adjustment when it's time to renew your plan.

If an admin wants to move a user to a different, lower-cost seat, we first check if that lower-cost seat is available in your plan. A seat is considered available if it's not currently assigned to a user.

• If the seat is available: The seat is assigned to the user, and their previous seat becomes available for someone else. This doesn't result in any additional seats or costs.
• If the seat is not available: You'll need to purchase the desired seat for this user, and their existing seat will then become available for someone else to use.

You can find more details here: Remove or change seats during billing term

Thanks,