I have a problem. Last month, I was mistakenly charged for an extra seat. I removed it, but I was billed again. I don't need six seats; I want to pay for five. Please issue me a new bill for five seats. Remove any random options that could have arisen due to someone's mistake and would have resulted in a price higher than five seats. This is extremely urgent; please attend to my request as soon as possible.
Question
payment for seats
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Hey
Seats are purchased for the duration of your billing term. Before your next renewal date, you’ll have the chance to remove any unused seats from your account from your Billing overview page.
If you need to remove a user’s access prior to your next renewal, you can either:
- Change their seat to the free View seat, which provides only view and comment access to Figma Design, FigJam, and Figma Slides.
- Remove the user from the team (Professional plan).
In both scenarios, their previous seat is made available for someone else to use for the remainder of the subscription period.
You can remove available (unassigned) seats at your next plan renewal.
- For annual plans, thirty days before your annual plan is set to renew, you’ll see a banner at the top of your Figma admin. Click Review seats to open a modal to adjust the number of seats on your plan for your next renewal.
- For monthly Professional plans, there is no renewal period. You can make changes to seats on a monthly subscription at any time. Unassigned seats will not be renewed for the next month.
You can also find more details in our Help Center article here: Manage seats in Figma.
Regarding the charge, this usually happens because there are added seats outside the original annual agreement. You can connect with our support team through our support hub: https://help.figma.com/hc/en-us/requests/new.
Hope this helps, let me know if you have any further question, happy to help out!
I kept track of the number of seats and immediately corrected the error by deleting the extra seat. But this didn't affect my payment. I was charged extra. I'm not happy with this and want a refund.
PS, I wrote to the chat, but I still haven't received a response.
Hi there! I’m working closely with Gayani and happy to help.
I can see that you’ve already reached out to our Support team. For reference, your case number is #1675474. I’ve escalated this internally and can confirm that our team is actively looking into it. (Please note for billing issue, we are not able to handle it in the Forum due to security and privacy r4asons).Thanks for your patience, someone will follow up with you soon! 🙏🏼
Thank you, I've responded to your representative's email. Let's continue communicating via email.
Thanks for confirming! I’ve gone ahead and closed the topic here as you continue communication via email. 🙂
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