Lost access to my previous Figma account (urgent)

I’ve registered a new email to seek help from here.I'm having an urgent issue and would really appreciate some help.

Hi ​@Phaned, 

I see that you've lost access to the email address you used for your account after leaving your company.

Unfortunately, because of privacy and security policies, we can't resolve account issues here on the Forum.

The fastest way to get help is to contact our support team directly using this secure form: Submit a request

When you fill out the form, to allow us to investigate and respond promptly, please be sure to include:

• The previous company email associated with your Figma account
• The email address where our support team can reach you about this request

With that information, our team can review your case and reply to you to assist you further.

As account security is critical, we handle these requests very carefully. We appreciate your patience as the required steps may take some time.

Thanks,

​@Junko3 
非常感谢您的帮助。我已经提交了支持表单，其中包含我原来的 Figma 帐户邮箱和新的联系邮箱。我会等待支持团队的回复。非常感谢您的帮助。
Could you please let me know how long this process usually takes? I’m in urgent need of my files and would really appreciate your help.

Hi there! Celine from Figma here, I am working closely with Junko and happy to help!

Our team typically replies to emails within 24 hours, often sooner under normal circumstances. Rest assured, we’ll get back to you as soon as we have any updates!

​@Junko3  ​@Celine_ 
 

Hello,
It’s been about 24 hours since I submitted my support request, and I’ve been anxiously waiting for a reply.
I just wanted to check whether my request was successfully received and if there’s been any update on the progress.
This issue is very important for my ongoing work, and I’m quite worried since I still can’t access my Figma account and files.

I’d be truly grateful if you could please help check the status of my request or provide an update as soon as possible.

Thank you very much for your time and understanding.

​@Celine_  ​@Junko3 

Thank you very much for your kind assistance.
I’ve already received an email from the technical team and have replied with all the identity verification details I’m able to provide.

However, I’m currently facing some difficulties — my previous company has been officially dissolved, and the company domain has been deactivated. As a result, the corporate email service has been completely shut down, and it’s no longer possible to send any confirmation emails from that domain.

I fully understand the importance of account security and I’m more than willing to provide any additional identity verification information necessary to confirm my ownership of the account.

I’m very anxious to regain access as soon as possible, as the account contains important project files.
Once again, thank you so much for your patience, understanding, and continued help.

You’re welcome, Phaned! Thank you for the update, I completely understand how stressful this situation must be, especially with important project files involved.

I can see that our Support team has already been in touch and is still waiting for your response to continue the investigation. Since this involves sensitive account details, they’re the best equipped to handle your case securely. As Junko mentioned, , because of privacy and security policies, we can't resolve account issues here on the Forum.

I’d recommend continuing the conversation directly with them via email so they can assist you further and help you safely regain access to your account. Thank you for your understanding.

​@Junko3 ​@Celine_ 
 

Thank you for your continued time and support.

Over the past week, I have sent several emails to the support team, providing all possible identity verification details and even asked a former team admin to contact your team for verification on my behalf.

However, I was informed that access still cannot be granted because the account’s registered email domain belongs to my former company, and I was advised to contact the company to recreate the address.

Unfortunately, this is exactly the core issue — I used my former company’s Lark email to register the Figma account. After leaving the company, I continued logging in with my email and password without any issues. But since last Monday’s Figma update, I was suddenly required to verify through the original email, which I can no longer access.

My former company has been fully dissolved, and the domain  is permanently inactive, so it is impossible to recreate or recover that email address.

I have already provided extensive verification information (team details, file names, collaborators, and admin confirmation) to prove that the account genuinely belongs to me. Is there truly no other possible solution to verify ownership under these circumstances?

This account contains many important design files that are critical to my current work. I am sincerely anxious about this issue and truly hope that you can help me regain access as soon as possible.

Thank you very much again for your understanding and patience.

Hey ​@Phaned — Tom here, stepping in for Junko and Celine today. Thanks for following up and adding these details. I understand how frustrating it is to be stuck without access, and I appreciate you continuing to share updates.

While I can’t access or discuss account-specific information here in the public forum, I can confirm your case is still under review with our Product Support team. I’ve flagged your latest post to make sure they’ve seen the additional context you provided.

Please keep an eye on the inbox linked to your Forum account for their next update — your case ID is: 1569855.

We’ll continue to keep watch on this. 🙏🏻