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My team submitted a help ticket through their online portal, but haven’t heard back in over a week. It’s now an urgent issue that we need resolved asap, so hoping I can find a phone number or any other helpful contact information that helps to get a more immediate answer. Thanks! 

Hi ​@Gabrielle Dapremont,
 

I understand your concern about not receiving a reply from our Support team within the expected timeframe, especially given the urgency of your issue.

Unfortunately, Figma doesn’t currently offer phone or live chat support.

If you happen to know the ticket number that’s already open, could you please share it with us here? We can notify the assigned specialist that you’ve reached out on the Forum, and if needed, request to increase the ticket’s priority.

For more details on how to get support, please see this guide: Resources for Professional, Organization, and Enterprise plans

 

Thanks,

Hi! The ticket number is 1574980. If you could request to increase it’s priority, that would be great, thank you!

Thanks for sharing the ticket number. I’ve passed this along to the specialist handling your case.

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