Is there a way to contact Figma directly for technical support?

Hi ​@Gabrielle Dapremont,
 

I understand your concern about not receiving a reply from our Support team within the expected timeframe, especially given the urgency of your issue.

Unfortunately, Figma doesn’t currently offer phone or live chat support.

If you happen to know the ticket number that’s already open, could you please share it with us here? We can notify the assigned specialist that you’ve reached out on the Forum, and if needed, request to increase the ticket’s priority.

For more details on how to get support, please see this guide: Resources for Professional, Organization, and Enterprise plans

Thanks,

Hi! The ticket number is 1574980. If you could request to increase it’s priority, that would be great, thank you!

Thanks for sharing the ticket number. I’ve passed this along to the specialist handling your case.

Hello Figma Support Team,

After reviewing my invoice, I noticed that I was charged for 2 full seats ($40) along with a prorated charge of $14.84, bringing the total to $54.84.

I was not aware that an additional paid editor seat had been added to my account. My intention is to maintain only one paid seat at $20 per month.

I have now adjusted my seats accordingly and would appreciate it if you could:
• Confirm the reason the additional seat was added
• Adjust my billing to reflect a single seat
• Apply a refund or credit for the unintended extra and prorated charges, if possible

Thank you for your assistance.

Best regards,  
Afran Kazi

Hey ​@Afran Kazi , Celine from Figma here, I am working closely with Junko, happy to help! Thanks for reaching out and for clearly explaining what you’re seeing on your invoice. I’m sorry for the confusion around the extra charges.

For billing questions like seat changes, charges, and potential refunds, we’re not able to make adjustments directly from the Forum due to security and privacy reasons. To help move this forward, I’ve gone ahead and created a support ticket on your behalf so the team can review it.

For reference, your case number is #1724470, sent to your email address oxxxxx07@gxxxl.xxm.  Please continue the conversation directly in that ticket and share any additional context there, the support team is best equipped to assist with this.

Thanks for your patience while they take a closer look!

Update: I see that the support agent was able to remove the pending charge and updated the seat count accordingly. Please rest assured that you will not incur this charge moving forward.

I’ve gone ahead and closed the topic here as the requests have been addressed here. If anyone else runs into a similar issue, feel free to open a new topic in the Forum.