Hi ​@Kha vdd 4, 
 

Unfortunately, for security and privacy reasons, we’re unable to address individual billing questions here in the Forum. To protect your privacy, we’ve also removed the email addresses from your post.

Here’s some general info that may help:

• Your total subscription cost is based on the number of Full, Dev, and Collab seats in your Professional plan team. You can view your current plan price per seat here: figma.com/pricing

• To check who’s occupying paid seats in your team:

  1. Open the Admin Console (from the left panel under your team name)

  2. Go to the People tab

More info here: Manage seats in Figma and Manage billing on the Professional plan

 

If you need a detailed breakdown or explanation of your billing, please reach out to us directly via this secure form:  Submit a request

When contacting us, please be sure to use the Team Admin’s Figma account email address so our billing specialists can take a closer look!

 

Thanks,

Hi Junko3,

I have submit request in form with ids: #1477582 vs #1477544. Because I am a reseller, and this case is of one of my customer. And the Team Admin Figma account email address is the customer's, I can't access it to submit. The @stengg.com emails I sent earlier were accounts that had purchased full seat licenses from customers. Could you please check and explain this case to me?

Thank you,

Hi ​@Kha vdd 4,

I understand that you don’t have access to the Figma account email of the team admin in question. I checked on our end, and it looks like both of the tickets you submitted (#1477582 and #1477544) were automatically closed.

As we take account security very seriously, we kindly ask that you resubmit your request using the secure form I mentioned earlier. Submitting through that form ensures your ticket is routed to the right team and allows our support specialists to handle your case properly.

 

Just in case, here’s the link: Submit a request Once you’ve submitted the form, feel free to share the new ticket number here so I can keep an eye on it.

Thank you for your understanding!

Hi Junko3,

 

Thanks for your very detailed guide. I have requested a new ticket with the id #1478939 from your form submission

 

Thank you,

Hi Junko3 or team,

I have not seen anyone respond to case ID #1478939.

I would like to ask for your advice. Now I want to do the following: I will create a Team/Worksapce on FigMa > I will be the admin/owner and I will invite 3 other people to the Team/Worksapce I just created and will give them full access so they can work with me in this Team (all 4 users, including me, have Full Seat licenses of the Professional plan) > So how should I do it correctly so that I don't get charged extra?

Thank you,

 

 

Hi there,

Thanks for submitting a support ticket — I can see that one of our specialists is currently looking into it. I’ve also passed along your additional question so they have the full context. They’ll follow up with you directly through the ticket email once they’re ready.

If you have any additional questions regarding your billing, please reply to our specialist directly.

Thanks for your patience!

Hi Junko3,

I have not seen anyone respond to my case ID #1478939.

 

Thank you,

Hey ​@Kha vdd 4! Apologies that our support team have not been in touch with your yet. I’ve escalated this internally, so someone should be in touch with your soon. Appreciate your patience in the meantime! 

Hi Gayani_S,

Thanks for your feedback. I am still waiting for email from support team. Thanks again Gayani_S.