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Hi everyone, here’s my situation:

I have two Figma accounts, one on the Organization plan and one on the Professional plan, using different emails. I want to transfer (or copy) projects from the Organization account to the Professional account, including the Design System, and keep component links intact.

However, when I use “Transfer” option under Settings from the Organization account, the Professional account doesn't receive any in-app notification. When I click “Review Request” from the email, it says “The transfer request you received has been cancelled by the team or organization that sent it. It's no longer available.” Even though no one canceled it

Any idea why this happens or the best way to transfer projects to different account that keep all the components intact?

Hey ​@Vannie K! Just to confirm, it sounds like when you try to transfer files from your Organization account to your Professional account, the transfer request gets canceled automatically, even though you haven’t taken any action. This sounds like the tool isn’t behaving the way we’d expect it to.

I’ve gone ahead and escalated this to our Technical Quality team so they can take a closer look. To help them get the full picture, please reply to that message and send the URL of the project and the the URL of the team you are trying to transfer this project to?
 

Your support ticket number is #1383259, and someone from our team will be in touch soon to help troubleshoot further.

 

Thank you, 

Gayani 

I’m running into the same problem. Do I need to be an Admin in my Org in order to transfer a project to a different Pro account? 

Hey ​@Thom_van_der_Doef! Yes, you do need to be an Admin in your organization to transfer a project to another Professional account. You can find a detailed walkthrough in our Help Center here: Transfer a project or team to a different account.

If you’re still running into issues or something doesn’t seem to be working as expected, don’t hesitate to reach back out here or contact our support team directly using this form: Submit a request. 

 

Thank you, 

​​​​​​​S.Gayani 

Hey there — I’ve encountered this too. Check if both accounts have admin permissions and compatible plan levels. If they don’t, reach out to Figma support with your project IDs and request transfer assistance.

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