Hey @Thomas_Turiot - apologies for the confusion on the billing structure. It looks like someone on the support end has reached out to you in between when you originally posted and my response. If you haven’t seen it, please let me know.

For reference, your case number is 1029269.

Hi @ksn,

It seems I missed your reply.
Can you explain how to downgrade to our initial monthly plan? We upgraded our Figma plan by mistake, and I can’t find anything helpful in the online support.

Thank you.

Just to cover all bases: subscriptions are tied to team accounts, and not to specific individuals.

When you subscribe to an annual plan, you’re actually subscribing to two plans: a recurring yearly, and a monthly recurring plan.

The annual plan renews every year and accounts for the number of active editors at the time of renewal. Your first invoice, however, will only cover the number of seats you explicitly purchased at the time of subscription.

Editors that are added to the team after the subscription has been purchased will be put onto the monthly recurring plan at the $15(or $5)/mo rate.

Every month, we check to see how many active editors you have — if the number of active editors surpasses the number of Editor seats you purchased on the annual plan, then we bill you $15 for each of those additional Editors. Provided you remove/downgrade those Editors prior to your billing date each month, they won’t be included in the calculation.

You can review and manage billed users from the Members tab of your team’s admin console. Set the “Design role” or “FigJam role” filter to “Full” or “All” to see billed users. From there, you can downgrade any full seats to “Viewer - restricted” on the Design or FigJam to remove that user from billing. Note that a user who has “full” in both a Design and FigJam will create both a $15 and $5 charge.

Here’s a guide from our Help Center with more information on this: Manage team permissions

To prevent this from happening again, you can change the team’s default role in admin settings from “Viewer” to “Viewer - Restricted.” This will apply a restricted role to any new team collaborators so that only admins can upgrade them to a paid role: Set default seat types

I know that was a lot to read, so I understand that this may still be confusing. Outside of the instructions on how to edit/downgrade seats, a lot of billing questions are specific to the user’s situation.

I saw that you still have an open support ticket, and that the agent is waiting to see the seat count you expected, so they can help correct this (and the billing associated with it). Did you not receive this response? If so, let me know. I’d like to get you fixed up as soon as possible.