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AI and machine learning are changing the way users shop by powering personalized product recommendations, dynamic pricing, and even predictive shopping lists. For those who have implemented AI/ML in ecommerce apps — what’s the best approach?

Do you recommend building custom algorithms in-house, or are third-party APIs (like TensorFlow or AWS ML services) sufficient for startups? What challenges should businesses expect when introducing personalization features at scale?

At Frubs, we’re exploring how AI and machine learning can enhance the way healthcare professionals shop for medical scrubs online in Pakistan — from personalized recommendations to predictive sizing.

For ecommerce startups, is it better to build custom AI models in-house or use third-party solutions like AWS or TensorFlow? What key challenges arise when scaling personalization features?