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The system sent me an annual invoice, but our team has frequent personnel changes, so an annual billing plan is not suitable for us. Also, we don’t need 12 design seats. I would like to switch to a monthly billing plan, but I couldn’t find a way to do this on my own, so I contacted customer support via email. However, I still haven’t received any help or resolution so far.

 

Hi ​@aGuang, apologies for the delayed response and I’m really sorry to hear about the trouble you’ve had getting this resolved.

I took a look at your support ticket (#1438905), and it looks like our team was able to help with your billing request. 

That said, if anything is still unclear or you need further help, please feel free to reach out! Happy to help out! 

 

 

 

 

 

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