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Samir_PRODATA
New Participant
Jun 14, 2024 11:23 AM UTC
Solved

FigJam thumbnails doesn't fit the frame

After the new update my thumbnails became smaller for FigJam files. Do you have any idea about this bug or smth?

This topic has been closed for replies.
djv
djvSolution
Community Support
Jun 19, 2024 4:44 PM UTC

Hey @Samir_PRODATA, thanks again for flagging!

Our team pushed a fix for this. Please refresh and let us know if you run into any further issues.

14 replies

djv
Figmate
Community Support
Jun 17, 2024 10:44 PM UTC

Hey @Samir_PRODATA, thanks for flagging this!

We’ll pass this onto our team to investigate.

Fruzsina_Ferenci
Jun 18, 2024 8:09 AM UTC

Hey everyone!

I’ve noticed that the cover thumbnails in FigJam and Figma, even with the same 16:9 ratio, are now displayed/cut differently compared to before. Has anyone else experienced this issue? Any solutions or workarounds? Thanks for your help!

djv
Figmate
djvSolution
Community Support
Jun 19, 2024 4:44 PM UTC

Hey @Samir_PRODATA, thanks again for flagging!

Our team pushed a fix for this. Please refresh and let us know if you run into any further issues.

Samir_PRODATA
New Participant
Jun 20, 2024 5:07 AM UTC

It is fixed now. Thanks for your consideration ❤️

samjum says
djv
Figmate
Community Support
Jun 20, 2024 4:57 PM UTC

You’re welcome, @Samir_PRODATA!

So happy to hear that it’s fixed on your end!

Ana_Tenreiro
Oct 8, 2024 2:16 PM UTC

Hi! Me and me colleagues are experiencing the same issue. I think it occured with the new UI. Do you know how it can be fixed? Thanks!

djv
Figmate
Community Support
Oct 8, 2024 3:59 PM UTC

Hi @Ana_Tenreiro, sorry for the trouble!

It’s likely that you need to update your FigJam thumbnails. We recently updated the aspect ratio to 1920 x 1080 (16:9) for all file types across the file browser and Community.

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lauren.macurak
Oct 17, 2024 12:48 AM UTC

Hi @dvaliao it seems, even with the new dimensions, the thumbnails still do not properly fit for FigJam files.

djv
Figmate
Community Support
Oct 17, 2024 6:10 PM UTC

Hey @lauren.macurak, sorry to hear this!

Did you update your FigJam thumbnails to 1920 x 1080 (16:9)?

The original topic was a bug back in June, where thumbnails had different sizes depending on the file type. This cause FigJam thumbnails to appear differently in the file browser.

With the recent change on October 3rd, everyone must update their thumbnails to 1920 x 1080 (16:9), since all file types must be updated to these dimensions to appear correctly in the file browser.

lauren.macurak
Oct 17, 2024 6:24 PM UTC

Yes even with the new dimensions (1920x1080) fig jam files still aren’t fitting