Duplicate payment fees

Question

I am an account administrator and have subscribed to the professional version of the content. The payment method is credit card. Today, it was discovered that the monthly bill generated on November 13, 2025 was duplicated twice.
The main issue is that I paid twice with my credit card on the same monthly bill, resulting in the fees being withheld twice. May I ask how to apply for a refund of overpaid fees?

Once the prepayment is directly deducted from the bound credit card. Another time was when I clicked on payment on the generated monthly bill.

Celine_ · Accepted Answer

You are welcome! The support team is waiting for your response for further investigation. When you have a moment, please check your inbox directly and continue the conversation via your case.
(We can’t handle personal billing issue in the Forum due to security reasons, thank you for your understanding! 🙏🏼)

Update: The support team has now investigated your issue. If you run into anything further, just reply to your case and your ticket will reopen automatically.

I’ve gone ahead and marked this topic as solved and closed here, thank you!

Celine_ · Answer

Hey ​@ZhaoHuaizhi, Celine from Figma here, thanks for letting us know!I can confirm that your request has already reached our support team, and I’ve also escalated it internally so it gets the right visibility. A support agentwill take a closer look at your case and follow up with you directly.Thanks for your patience in the meantime,the team will get back to you as soon as they’ve reviewed it.

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