Default font is greyed out to a few of teammates

Hi there,

Thanks for reaching out!

Please let me share the common font issue and trouble shooting links.

You’ll see this missing font warning when you need to Manage Missing Fonts.

The most common reasons for missing fonts are:

• Missing installed fonts: collaborators are using a local font, which you don’t have installed.
• Conflicting versions: collaborators are using a different (older or newer) version of the font.
• Missing font styles: Either the style was missing from a download, or you are using a different version of the font which doesn’t include that weight or style.

If you have this font already installed on your computer, you’ll need to either use our Desktop App or follow the instructions to Access local fonts on your computer to use local fonts in the browser.

If you’ve followed these instructions and are using the Desktop App, or seeing the notification that Local Fonts are enabled on your Figma account settings in the browser, then it’s possible that the font you have installed is not the same version as the one used in the File. To resolve this, we suggest you ask the File’s creator to send over the Font version used to create the File. Once you install this version, you’ll need to restart Figma to serve that version.

Alternately, if you want to use the version stored on your computer you can to select the correct weight in the toggle of that Missing Fonts warning menu. Please note this changes the font version for all editors on the File and so can generate the same error for any other editors who have a different version installed.

If you keep seeing the font issue, could you reach out directly to the support team with a copy of your file: https://help.figma.com/hc/en-us/requests/new?

Please make sure you use the email associated with your Figma account, include links to the file in question, and share access with support-share@figma.com. Don’t worry, inviting us to view your file won’t impact your billing.

Thanks,
Toku