Hi ​@MarCom - Gayani is currently away for the weekend, but I’m happy to help.

First, I came across your post that was made in an older one. I went ahead and split yours into a new one so I could keep direct contact with you specifically.

With that said, can you give me some info? Did you reach out to the sales team using the ‘contact sales’ form?

Is the email address you currently have associated with your community profile the best one to contact you at?

Let me know when you have a chance. I’d also recommend taking a look at this pricing page to see if there’s any supplemental information there that may help: https://www.figma.com/pricing-faq/

Hi ​@ksn , Thanks so much for responding! Answers below:

With that said, can you give me some info? Did you reach out to the sales team using the ‘contact sales’ form?

Yes, I reached out using the contact sales form. I tried with this email which is our broader team’s email address, and my own individual email in case it was an issue on our end. 

Is the email address you currently have associated with your community profile the best one to contact you at?

Yes, this one is fine. I did take a look at that page and it was helpful. However, I had some other questions regarding payment specific to our situation. Would appreciate an email or call to discuss outside of this public forum. Thank you!

Thank you! Totally understand - I just sent you an email to get you connected with support, who can get you answers (and get you escalated to sales if needed).

The ticket number is #1430621, and was sent to the general company email you mentioned that’s associated with your forum account.

Please let me know if you didn’t receive that email.