Hi community,
I’d like to share a billing issue we’ve encountered in my company and also ask for clarification on how the payment process works when upgrading a seat from one plan type to another under an annual subscription.

On July 10th, we purchased two annual Dev licenses. Shortly after, we realized that this plan did not include editor access (our oversight). To fix this, we decided to upgrade one of the seats to a Full license.

The problem is that after making this change, we have already been charged three additional payments, totaling approximately $334 USD, and these charges are being applied monthly (around $60 USD per month per seat) instead of being prorated according to our existing annual plan, which was paid upfront.

My questions are:

1. Why is the charge applied monthly if our base plan is annual?

2. Shouldn’t the upgrade cost be calculated as a prorated adjustment for the remaining time in the annual cycle?

3. Is this the expected behavior or is it a billing system error?

4. Will there be any additional charges beyond the ones shown so far, or are these all the charges for the rest of the year?

I’m attaching an image that shows the billing breakdown we’ve received to make the situation clearer: 

I would really appreciate it if someone from the Figma team or a community member with experience in this type of upgrade could explain how the adjustment is calculated and if there’s a way to align the charge with our annual plan structure.

Thanks in advance!