Skip to main content
Question

Admin approval for seat change requests not working

  • June 12, 2024
  • 1 reply
  • 156 views

Gregor_Kalfas

All of our organization’s guests’ seats were changed from Full to Viewer. We still don’t know why. However, when we clicked on the Request Full Access button, despite our admin approving each request, our seat access continues to show “Request sent” (as if approval had not yet been granted). Any thoughts on what’s going on?

This topic has been closed for replies.

1 reply

Celine_
Figmate
  • Community Support
  • 4049 replies
  • June 13, 2024

Hey @Gregor_Kalfas ,
This looks odd. I would like our team to investigate it. Please reach out directly to the support and share a quick video recording so they can better visualise your issue and try to replicate by filling this form: here Please also make sure to use your Figma account email.

In the meantime, you can also view your teams activity logs at anytime. This can be done by following: View and export activity logs