Seriously, could you make it more opaque and random?
I have to login and check every day what my team is has done so I don’t get accidentally overcharged? 3 month in a row I remove edit permissions from users who don’t need it, and there’s still ANOTHER view where permissions are presented differently and there you can see more editors you’ve missed. Disgusting.
5 Likes
‘Another view’? I believe there might be some confusion. In Figma, there’s just one place where you manage your team. It has three parts: members, billing, and settings. Under ‘members,’ you can change the permissions. ‘Billing’ shows your costs and past bills. And in ‘settings,’ you can change your plan and how you pay, etc.
1 Like
I find it confusing too… I never know where to go to check billing.
3 Likes
My patience is also being tested to it’s limits.
After very unclear billing practices for FigJam, we have been trying to get a bill paid for our accidental “additional editors”.
First of all, it took me so much time to figure out why we got charged extra. Then, I finally got our accounting department to issue a check, we waited to hopefully see that stupid ‘invoice overdue’ banner go away. When after a while it hadn’t disappeared, I reached out to Figma to figure out why it was still there. Turns out THEY CHANGED THEIR BILLING ADDRESS and never notified us! So I go back to our Accounting Department, get the address changed, get them to re-send a check, and now weeks later, even with the new address, Figma can’t even find our payment.
I have been trying to get our bill payed since JULY 13TH.
I don’t know what is going on over there, but combined with deceptive billing practices, I am almost ready to throw in the towel on Figma.
Figma, do better by your clients.
4 Likes
Agreed. As a small self-learning team in a startup we were shocked to see we were billed for 7 people when we are only 2 designers in house. I did not know moving projects with past collaborators would count them as developers or editors qualified for billing.
2 Likes
I’m at a mid-sized consulting company and we are findig the pricing and fees hard to control. What’s additionally problematic is that I needed to make all my dev and QA “Editors” so that they can see everything they need to. When they have “Viewer” access they could not see all of the design library component states and see details on nested frames. We’re paying astrominical prices.
On top of which, licensing is at the “Project” level, not a “Person” license with permissions to Projects, so its never quite clear who we are paying for access to what.
2 Likes
Wanted to chime in and keep this thread alive as Its clear as day that Figma/Adobe wishes to ignore this situation. They have so many great minds working there that the fact them thinking writing how billing works out in website is enough to make sense to users is disgrace. You can add a user to your file as an editor in one click without any notification is the same as allowing paying for things with your credit card without any authorization or PIN code check.
I find it amazing that this hasn’t been addressed and I guess this makes them enough money worth to ignore all the customers that would leave because of this issue.
2 Likes
I had a free account which I upgraded to Professional only because a client needed a file transfered.
Transfered ownership, forgot about it, and just got an email about my “6 monthly seats”.
Checked and the person I transfered the file to, added 4 other seats.
So I’m getting charged for mine, the new owner (?) AND the 4 new editors THEY added (???)
Garbage system. Glad I caught it just one month in.
2 Likes
Software subscriptions usually work like Adobe - you pay for your license, other users pay for theirs, and you can all use the software. Figma will charge you for a license for yourself - and will charge you additionally if you invite another Figma subscriber to one of your files. Even someone who has their own license. So if you are a team of freelancers, you end up paying a bunch of extra user fees in addition to your subscription fee.
Figma’s own support told me to come here and complain about it. Is anyone else experiencing this? I would imaging it’s not an issue if everyone works for the same company.
12 Likes
Yeah I have always found the subscription system unclear and misleading… Also the fact that your premium status goes to a specific team and not an entire account. And later on you can add some editors without getting any alert that it is a paid feature.
2 Likes
I literally just spent half an hour trying to figure this out as well. I literally hate how they’ve designed this. For some reason, every single other company in the world can make this process so much easier by default… yet the industry leader in digital design can’t? The irony here is painful.
How to access billing etc is so insanely difficult. And if I try and upgrade it tells me I need a work email. WTH? I can’t even downgrade my plan.
The pricing on the sign up page is deceiving, somehow FigJam is included in my plan but I dont use nor want to pay for it by do by default… what Figma tells me is a $12USD payment PM ends up being $30AUD PM.
I literally just straight up cancelled it.
-10/10 from me. Really, really annoyed.
3 Likes
I totally agree!! I need to collaborate with another designer who has their own license, but am unable to!! Also when I added a dev to the file to view the file it added him as a “seat” without notifying me!! This is wild to me that I can’t collaborate with people that already have their own licenses.
4 Likes
I agree, it is completely fraudulous to ask another licence fee for already licenced professionals
2 Likes
This happens to me too. Its non-sense both people are paying for a subscription and they need to pay one more fee just because they’re collaborating on a different project. This structure doesn’t promote collaboration at all, this is supposed to be FIGMA core value.
3 Likes
Even worse, when I add someone to a project who already has a subscription, I get no notification that will cost a monthly subscription, and even if I cancel after 5 mins I’ll still get Billed for that month. Figma, this pattern needs to change, users need to be aware when they’re going to be charged more money at the end of the month.
2 Likes
yeah we just noticed we paid 5 seats for a few months for users we just invited to collaborate once and additional costs this was nowhere communicated when adding them. So to me this feels straight up like a dark pattern. Also these costs make no sense since Figma wants to be all about collaborating and everyone is already paying their licenses. This feels really scammy…
2 Likes
This has been a known issue with Figma for a very long time, there is no way they aren’t aware of it, they just know that it will result in actively harming their revenue so its probably very far down their roadmap to actually improve upon. It’s grim but unless an alternative product that has a more ethical monetisation UX, they won’t change this.
1 Like
Yes agreed 100000% percent. Everything else about their software is really really well thought out. I think their subscription model is an insidious extension of that. It’s honestly predatory and anti-collaboration. Figma’s still cheaper than Adobe XD, but it seems like their sneaky billing makes up for that “loss in revenue.” I work for a small agency and my boss was emailing with Figma for over a week to reorganize our licenses. Frustrating to say the least.
1 Like
This is so annoying. If I do freelance work as a dev for 10 different companies using Figma they would each need to pay a monthly subscription?? It’s such a ripoff, as I can clearly only be workig on 1 project at a time. Surely when adding an existing member to a team you just adopt their license for the time they are on the team - just like Canva or most other collaborative system?
1 Like
Totally agree - The seat rule is costing me a fortune to collaborate with clients - we all already subscribe to the licence - charging for seats in addition seems a little greedy. One or the other is completely understandable.
Also please make warning notifications if i’m accidentally adding news seats to my account, and make it easier to find and manage the seats if this is a chargeable feature. Thank you.
1 Like