@Alina_Brender You have to talk to Figma support. Which isn’t easy and takes ALOT of time.
I´m also having this issue on a Macbook Pro M3 Pro 18GB Ram. However I didn´t see any post from a 32 or 36GB Ram user so my curiosity is if this issue is still present on a 36GB RAM Mac. - I´m thinking of upgrading it asap if that would be the sollution. But if It´s a Figma issue, I´m really afraid of the issue still being present regardless of ram memory. I´ve got a couple more days of refund warranty so a quick response would be greatly appreciated!
Also guys, I´m curious how future proof is the Macbook Pro M3 Pro 18gb ram, I just want to make sure I make the right decision.
I’m facing the same issue as well on my new M3 macbook pro (18GB RAM).
I literally just came across 100s of messages under this thread with complaints but as usual @figma_support doesn’t care to respond.
Hey All, sorry for the lack of acknowledgement here!
Historically, the forum has been primarily run by the community, and I didn’t start at Figma until August 30th, 2021.
As a browser-based app, Figma uses available browser memory (~2GB per browser tab) while loading and saving, but it shouldn’t use much CPU.
Where you’re seeing the Agent or Helper using a lot of your available CPU, we suggest clearing the cache on your browser and/or desktop app. And if that doesn’t help, use an app cleaner to fully uninstall all Figma apps and then reinstall from our Downloads page.
Here’s how to clear the desktop app cache on a Mac:
- Quit the Figma desktop app
- Open Terminal.app and enter the following command:
rm -rf "$HOME/Library/Application Support/Figma/"{Desktop,DesktopProfile} - Try opening the desktop app again
And here’s how to clear the desktop app cache on Windows:
- Close the Figma desktop app
- Open the Start menu, and paste in this, followed by enter:
%APPDATA%\Figma - In the window that opens, delete the
DesktopandDesktopProfilefolders if they exist - Launch the desktop app again
If this doesn’t help, can you reach out directly to our technical quality team here: https://help.figma.com/hc/en-us/requests/new
Please use your Figma account email, and let us know if this is affecting the Desktop app, browser or both, and provide a screenshot of your Activity monitor.
If this is affecting the Desktop app, please also save and send over your Desktop App debug info file. On Mac you can find this in the Help menu under Troubleshooting, and on Windows, you can find this under the toggle-arrow at the right of the top toolbar under Help > Troubleshooting.
Lastly, the community moderation team here on the forum does not own Figma_support, so please note that tagging this profile will not notify us.
3 Likes
Same with me.
We need better optimization here
I am having a very similar issue. The file I am working in is only using 4% of memory usage and yet it freezes to a halt to the point where I can’t even edit the file.
The CPU usage is crazy high and my team has tried everything to make it work. Clearing caches, uninstalling the program, even rebooting our computers SMC. The file is completely unusable and considering the deadline to handoff the file is the end of the month I am extremely concerned about this.
I submitted a support ticket but if anyone has any solutions please let me know