I‘ve been fail to open or create Figma file for days,neither on brower or desktop app,Connection error:-106.And I’ve flushed cache，switched to mobile hotspot,but it doesn’t work.
I think connection error 106 means you’re currently disconnected to the internet. Check if your antivirus or firewall is blocking access of internet on Figma.
Hey @Neal2 ,
Sorry to hear this is happening! If you’re using Figma behind a Firewall, proxy or Virtual Private Network (VPN), you may see this error message. We typically suggest reaching out to your IT department or systems administrator to unblock Port 443 and safe-list *.Figma.com . This is the standard port for websites that are run over SSL.
Alternatively, we have some steps you can try to troubleshoot the issue:
- Check your internet connection: Make sure your device is connected to the internet and that there are no issues with your connection.
- Restart your router: Sometimes, simply restarting your router can resolve connection issues. To do this, unplug your router from the power outlet and wait a few seconds before plugging it back in.
- Restore your Firewall to its default settings. This has helped many others in the past.
- Flush your DNS cache: Flushing your DNS cache can help resolve issues with your internet connection.
- Check if there are any issues with your browser. You can try using a different browser to see if the issue persists. You can also try clearing your browser cache and cookies.
- Check for any browser extensions or plugins that may be causing the issue and try disabling them.
- Check if there are any issues with your antivirus or firewall software. You can try temporarily disabling these programs to see if they are causing the issues as well.
If this doesn’t help, please reach out directly to the support here: https://help.figma.com/hc/en-us/requests/new
They can investigate further what’s causing this. (Please also mention the steps you have done so far). Thank you!
I restored firewall,and I even turned off it,but it’s still not working.
I did almost exactly what you suggested,still not working.I guess the only reason is my location,mainland of China,Port 443 has been blocked.
Hey @Neal2 ,
Thanks for these details! We’ve received similar reports of issues connecting to figma.com in certain regions of China. Users have been able to work around the issue by trying the following:
- Using a VPN
- Switching to using a hotspot or a different network
- Changing their DNS server
We are looking to see if there is anything we can do on our side to resolve the issue as well.
In the meantime, please also reach out directly to the official Figma support so we can track specifically your issue with the support team: here. Thank you!
Thank you,Figma is fine while I switch to different network.Actually，we’ve been reminded that we can’t use VPN.I guess I’ll not able to design with Figma during work any more.
One more thing,In the same network environment, all devices except mine have normal access to Figma.
Hey @Neal2 , thanks for the information. Can you please continue the conversation with the technical specialist via email with your support ticket?
I see on our backend they replied to you and is waiting for your response for further investigation (this will be easier for us to investigate your issue by following your case with the support team directly via email). Thank you!
Thank you,I received their email,I’m going to troubleshoot the problem as they suggested.
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Figma technical specialist haven’t replied me yet,I sent him screenshots of the error.
Hey @Neal2 , thanks for the information. I see on our backend that Clara, our technical specialist shared to you some workarounds the last Wednesday, but I don’t see your reply in that conversation.
Can you make sure you have received well the email? She sent to you a response via your email hxxxal@foxxxxl.com. For your reference, your ticket number is #994312.
Sorry,I received that email,but I missed it and replied to another one. 
Oh ok, thanks for letting me know. No worries! 
I am facing similar issue and not sure how to get this fixed.
I and few other like me are blocked recently(we used to use it earlier), other people in my organisation are able to access it without hiccups.
Any suggestions ?
Hey @sadiq.muhammad , welcome to the community!
I see in our backend that Neal2 was able to resolve by asking her network admin to change her DNS. I’d also recommend you to raise the issue with your ISP.
Other users have reported that the following has helped them workaround the issue:
- Use a different VPN server
- Switching to using a network from a different ISP
- Changing their DNS server
Let me know if this helps!
Thanks for the quick turnaround. Its resolved.
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Great, thanks for letting me know! 