Subscription payment

Today I was charged for a subscription, which I did not want to renew and on the same day I wanted to cancel it. I have already canceled the subscription, please tell me how long it will take to get the money back to my card. Thank you!

Hey @Valerya , I’d recommend you to reach out directly with the support team to make sure your subscription has been canceled and to double check your refund by filling this form: here Be sure to use your Figma account email. Thank you!

I have sent and emailed and emailed and followed the link and wrote about the problem, no response

Hey Valerya, I can’t see your ticket on our backend. Would you mind to share your ticket number so we can check if we have received well your request?

FYI, our support team usually takes up to 24 hours to reply back to emails - tends to be quicker than that in normal circumstances. However, please be aware that we are facing increased contact volume so there might be a delay. Thanks for your patience!

I am in Ukraine and I tried 7 times to send a letter on my problem using your link, but it is not sent. Can you tell me if there is any other way to contact technical support and solve my problem?

Please send an email directly to and make sure to use the email associated with your Figma account. Thank you!

Okay! I just texted again

This is odd, I can’t see your ticket on our backend. Have you used the email address associated with your Figma account? (
If this is not correct one, please share the right address mail (via DM if possible so we can protect your data here). We can submit a request for you to the support team directly. Please let me know!

Yes, this is the same mail

Thanks for confirming, @Valerya!

It still doesn’t look like your request came through, so I’ve manually created a ticket for you: #1001204. Someone from support will reach out as soon as they can.


Hey @Valerya , our support team replied to you. (They have canceled and refunded to the original payment method associated with your Figma account. This credit should reflect on your account within the next 5-10 business days.) Can you double check if you have received well our message? They are waiting for your response. Please let us know!