Get a refund from figma


I canceled my subscription with Figma and I would like to get a refund of my latest payment. The email I used on the account was this one.
I live in E.U / Portugal.
I’m sending here because to make sure someone sees and resolves my problem. My process is #915125

Waiting for your response,

Thank you!

Tatiana Leal

Hi @Tatiana_Leal ,

Thanks for the post. I’ve confirmed we received your case. It looks like you have filed a few cases. Our team is working on your case, and the the ticket number they are working on is #915125. Please hang in there! Our team will get back to you soon.

Thanks for your patience.


Hi Toku, I have the same issue - need a refund.
I meant to simply change the email on my existing account but wound up setting up a brand new one and paying again.
Now, there are two accounts owned by me and both paid. Please refund my most recent payment and delete the newly created account, there are no files created in it.

@Raisa Stepping in for Toku – we’re unable to assist with refund issues via the forum for both privacy and security reasons.

In your instance, please file a support ticket here if you haven’t already:

Additionally, I’m closing this topic and setting my response as the solution, because unfortunately, there is no further action that can be taken here.