I opened a ticket regarding a refund. After 2 days the ticket is still open and after numerous attempts to get their attention no one has responded.
Can anyone shed light on how I can get Figma to respond and refund me the charge.
Thank you.
Hey Valentyn,
Sorry for the late response! Our support team usually takes up to 24 hours to reply back to emails - tends to be quicker than that in normal circumstances. However, please be aware that we are facing increased contact volume so there might be a delay.
Edit: I saw on our backend that the support team replied to you yesterday. They have canceled your plan and refunded the charge. Please check your inbox, your ticket number is: #940038.
Thank you!
@Celine_Figma , am also having the issue, I filed a support ticket about 2 days ago plus I even sent an email to their support but I haven’t received any response from anyone. can you help me follow on this. Thanks
Hey Jaberi!
I checked on our backend and you have received a message from yesterday. For your reference, your ticket number is: #945243 . Please also check your spam inbox. ( it’s been sent at your email address: rxxxxxxxx6@txxxa.com)
Hi Celine, Thanks but that’s not my email. my email is jxxxxx@xxxxx.com.
Thanks for the information, I’ve reported to the team.
The first email was listed as the primary email, we have switched with the other one. The support team has resent the email, please have a look at it and let me know if it is ok. Thank you!
@Celine_Figma , I want to personally thank you. The support team has resolved my issue
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Thanks for confirming, happy to help. Glad to hear it’s been solved!
@Celine_Figma Please check the status of #983446.
It’s been 5 days since the ticket is raised.
Hey @Sainath_A ! Sorry for the delay in our response. The support team has fixed your issue, please check your inbox. Thank you!
Yes, it is solved now.
Thank you!
@Celine_Figma I’m afraid another issue has cropped up after the previous ticket’s solution was given.
I have raised a new ticket #990050 outlining this concern.
Kindly support in resolving it at the earliest, as I’m afraid file editing will be locked soon because of the billing issue. (I’m seeing the yellow warning banners.)
Hey @Sainath_A ,
Thanks for letting me know. I’ve flagged to the support team, they replied to your ticket and are waiting for your response. Please check your inbox 
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Hi @Celine_Figma, i’m having the same problem, i’ve opened 2 tickets 1 and 2 days ago but still haven’t received any answer, i’m on professional plan and my Workspace it’s now locked and i need help since on 23 may i have a speech for the Figma “Design Tomorrow” event
Hey @KMN , I’ve flagged to the support team. They replied to you, please check your inbox. Thank you!
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Thank you for your support, they answered to my ticket, thanks!
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Hi everyone! I just want to drop in for any other community members that may stumble across this, and say that if you have any questions on a support inquiry, please create your own individual topic so we can better assist you 
I’m going to close this topic, since the above replies seem to have been addressed now. Again, feel free to create a new topic if you have questions.
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