Really need money back

I canceled my subscription with Figma and I would like to get a refund of my latest payment. The email I used on the account was this one.
I’m sending here because to make sure someone sees and resolves my problem.
Thank you!

Hi there!
I see on our backend that you have filled out a ticket today. For your reference, your ticket number is: #960163.

For your information, we are not equipped to handle billing/refunding issues here for security and privacy reasons. Still, I have escalated internally your request. Our support team usually takes up to 24 hours to reply back to emails - tends to be quicker than that in normal circumstances. However, please be aware that we are facing increased contact volume so there might be a delay.
I’ve gone ahead and closed the topic. Thank you for your understanding!