We’ve been trying to run a few unmoderated research sessions and we’ll test a link multiple times with everything working and then, later, the link just pulls up a blank screen with the count of 0/0 screens. This is delaying our results and costing us on our testing platform.
Has anyone else had this issue? My only solution seems to be generating a new link, but that is not a solution. This seems like a bug.
I’m just having the same issue. Our clients can’t reach our prototypes via their links any longer.
Did any changes happen to the corresponding frames and pages in terms of renaming, deleting, undo or reordering?
I’ve experienced broken prototype links when either the prototype frames were renamed, or the page in the file was renamed.
Actually I thought it works with IDs instead of names (which are always subject to change, hidden IDs aren’t). Maybe it still does, but I always double- or triple-check links before sending them to clients.
Did anyone find a solution to this? I’m nervous to share Figma links with clients due to this issue.
I dont think we’ve had issues since then.
I’m ranting everywhere else so might as well rant here. I’ve been trying to simply connect Slide sized Frames together into a sequential presentation. Everything is working, and then randomly, without any error feedback at all, it’s just not.
The person who should be impressed with my cool slide deck is just stuck on slide 4. No reason I can debug. I go in, and it’s all fine.
Any updates on that? Just happened to me right now. Fortunately, it wasn’t an automated session but a moderated one.
@Beatriz_Arentz Sorry for the disruption! I will actually be closing this topic.
Could you please create a new topic with more info what exactly happened in your instance? You’ve replied on an older topic, and the conversation here is outdated.
Thank you!