Monthly billing while on annual plan?

I have a challenge in that while i paid for an annual subscription, i am being also charged on a monthly basis. how do i resolve this?

Hi @Mathew_Abraham, sorry to hear this is happening!
This usually happens because there are added seats outside the original annual agreement.

As the forums are primarily run by the community, if you haven’t already, please get in touch with our support team for help correcting seat numbers & charges:

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