Figma Support Forum

Annual subscription bug

Someone else had asked about double billing on an annual subscription, but the topic has been closed as a support matter.

However, this seems like this is a bug with how annual subscriptions that span calendar years are handled. Specifically, the subscription for the other post started in November 2020, and ours started in August 2020. Both accounts started being charged monthly in January.

Did you reach out to the Figma support team?

Yes.