I would like to know the response time of the support team

I would like to know how many hours it takes for the support team to respond. I need a way to renew to use Figma after being suspended. :smiling_face_with_tear:

You can test this out by reaching out the the support team with the actual problem. What problem would you like the community to solve here?

I’m curious to know how long it takes other people to wait for the support team to respond.

Hi there,

Our support team usually takes up to 24 business hours to reply back to emails. However, please be aware that we are facing increased contact volume so it might take longer than usual.

If your account was previously suspended and you hope to renew the account, our support team will need to look into your account. Could you please reach out to them: https://help.figma.com/hc/en-us/requests/new?

Thanks,
Toku