Why did all the installed fonts get lost after I restarted Figma

Ask the community
1

After installing Figma, I was able to use it normally. However, after I closed Figma yesterday and reopened it today, I found that all the installed fonts were gone, and my colleague experienced the same issue. We’ve tried reinstalling Figma Agent, restarting Figma, and various other solutions, but the problem still can’t be resolved.

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2

Hey @denisetse, thanks for reaching out and sharing details about the font issue!

I see you’ve also contacted our support team (ticket #1159385)—they’re actively looking into it, but please know that response times may be slightly delayed due to increased volume. They’ll be in touch as soon as possible.

In the meantime, here are a few steps that might help:

  1. Clear the desktop app cache, here’s how: Clear desktop app cache.
  2. Make sure you’re on the latest version of your operating system.
  3. Download Figma’s desktop debug logs and share them with the support team, as it’ll be useful for investigating this further.

Thanks for your patience—I understand how disruptive this is, and we’re here to support you!

4

Thank you for your reply. I tried clearing the cache, but it didn’t help at all. This issue has occurred on both my desktop client and web browser, and my computer is running macOS 14.4.1. From what I’ve gathered, users on macOS 12 are not experiencing this issue, and neither are Windows users. Additionally, some other designers I know have encountered this situation. They have managed to fix the issue occasionally by restarting Figma, but I have tried this and it has been of no help at all.I am currently in urgent need of a solution to this problem

5

Thanks @denisetse! I’ve added this to your support ticket #1159385 and I’ve escalated this to the team.

Our support team typically replies within 24 hours, but with the increased contact volume right now, there is a slight delay.

I know how frustrating this must be, and I want to help you get it sorted as quickly as possible.
Thanks for your patience, and please feel free to reach out if you have any other questions or need further assistance in the meantime.