Hi @Benhbt, thank you so much for going through those troubleshooting steps already—I know it’s frustrating when nothing seems to resolve the issue. I’ve gone ahead and created a support ticket for you; your ticket number is #1161515.
To help us get to the bottom of this as quickly as possible, could you please download the Figma desktop app debug logs and share them with our support team? These logs will give us a closer look at what might be causing the issue.
Our team typically responds within 24 hours, though with the current high volume, there might be a slight delay. Thank you for your patience, and we’ll do our best to get back to you as quickly as possible!
Please feel free to reach out if you have any other questions or need further assistance in the meantime.
Changes you made to PP.Webflow PRO GSAP (Copy) while offline haven’t synced yet.
???
Hi @bezkhlibnyi.89, thanks for reaching out. I understand how concerning it can be when your files has not synched yet.
When your connection to Figma is restored, any changes you made while offline should sync automatically. If you’ve closed the affected files, reopening them should trigger the sync for your offline changes.
However, there are some situations where changes might not be saved:
- Using an unsupported browser or an outdated version.
- Clearing your cache or browsing data before reconnecting to Figma.
- Being in private browsing or incognito mode, or using a shared computer or guest account that clears browsing data automatically.
- Running out of storage space in the browser, leaving no room for Figma to save changes.
- A browser extension interfering with Figma’s ability to save data.
For more details, you can check this guide: What can I do offline in Figma?.
Please let me know if this happened in your case, happy to help out further!
