Hi everyone, Has anyone encountered this situation? I didn’t delete the file or anything, I went to the file and it appeared like this, what’s wrong?
Hi there, welcome to the community!
This page indicates that something has changed about your permission to view this file – you may not be logged into the right account to view it, it has been deleted, or it has been moved somewhere that you can’t access.
To cover some grounds, can you please check if:
-
The file is in your deleted folder (Open your drafts > click the deleted page). If so, right-click the file to restore it
-
The file may have been moved by a teammate who was also on that file
As written in your screenshot, can you check and ask the owner to update the file permissions and try again? -
You’re logged into a Figma account that should have access to this file. You can switch accounts via the top-right and top-left corners of the file browser.
For more troubleshooting tips, I recommend reviewing our Help Center guide on how to troubleshoot this: Files not opening
If this still doesn’t help, please reach out directly to the support with a link of you file si they can investigate it further: here
The support team can check on its state and location. You can grab the url in the desktop app by right-clicking the open tab → Copy link.
Hope this helps!