No reply from Figma support for a paid account?

This is the first time that I submitted ticket to Figma support regarding a paid subscription. It’s been 4 days and I haven’t heard back from them. Is this slow response common? How can I get their attention, or how else can I contact them?

Hey susilo,
Thanks for contacting Figma support and we apologise for the delay in responding! We are experiencing higher than usual ticket volumes. I have escalated the issue internally, thanks for your patience in the meantime :pray:

Update: The support team replied to you. Please check your inbox, for your reference, your ticket number is: 943081.