Figma support not responding

I opened a ticket regarding a refund.

Can anyone shed light on how I can get Figma to respond and refund me the charge.
Thank you.

Hey @Alan_D_Ferreira , welcome to the community! The support team replied to you today and is waiting for your response. Please check your inbox, for your reference your ticket number is #1024584, and replied to this email: alanxxxxxxxl@sxxxxxxxxl.com.br