Lost figma files (not deleted by user)

Ask the community
1

Hi,

We were exploring Figma for our team so we’ve bought one paid account. We’ve played with roles, folders, files etc.

During this process one client critical file has been lost. Files has not been deleted by account owner or any of other team members. Files is not available under “deleted”.

We are missing the file as it is business critical. Is there any chance to recover it. We’ve already send ticket or two to support but no feedback yet?

I’ve red through the forums and saw there are some cases when deleting teams/projects or some other strange setup may “create” a missing file status.

However I am not sure how to proceed to try this option.

Thank you.

2

Hi there! Welcome to the community and sorry to hear this is happening.
Yes, usually this happens when your team has been deleted. The good news is that you can restore a deleted team by clicking ‘Restore your team here’ in the team deleted email sent.

More information in this article: Restore a deleted team

I see in the backend that the support team replied to you. If you are still having issues, feel free to reply back directly to the support ticket. The support ticket will re-open automatically and the support team will be able to assist you further. Thank you!