lost data in the latest update

Subject: Urgent: Lost Project Data After Figma Upgrade

Hi Figma Team,

I encountered a critical issue this morning after upgrading Figma on my Windows 11 machine. Before the upgrade, I was actively working on a file I’ve been developing over the past few months. Once I completed my session, I proceeded with the update.

However, after the upgrade, I noticed that all my data from the past two months has disappeared, and it’s not even available in the deleted section. All my projects were synced before the upgrade. I’ve explored the version history, but while I can see older files (from more than two months ago), I’m unable to view or access any of my recent work. Restoring previous versions only brings up the original file data from the 11th, with none of my recent changes reflected.

I’ve tried rebooting my machine and accessing Figma via Chrome and Microsoft Edge also, but the issue persists. As these files are cloud-based, I would expect the problem to remain unaffected by local system changes.

This is an urgent matter as I have an important interview coming up in a few weeks, and my recent projects were essential to my portfolio. Without access to this work, I am left without material to present during the interview.

I would greatly appreciate any assistance in recovering my lost files.

Thank you for your prompt attention to this matter.

Best regards,
Kevin Patelthe upper right to search.

Hi Kevin,

I’m sorry to hear about the issues you’re facing. Thanks for sharing your troubleshooting log. It looks like we’ll need some help from our internal team, so I’ve created a case for you. You should see an email about it in your inbox. Our support team will get in touch with you as soon as they’re ready.

Thanks for your patience.
Toku