i was surprised to see that the billing page became inaccessible after switching from a paid to the free plan.
It somewhat makes sense that fee users don’t need it (yet still odd since i didn’t hat that issue on other platforms) but we still had charges we needed the invoices for.
For some charges we got an e-mail which was better than nothing but for the last ones we received nothing.
And there are only crickets from the support for weeks. Is a public outcry rly the only way to get a response to such a simple request?
Hey @Robert_Samsinger - first, apologies for the experience. I would be super frustrated about this as well, and I’ll do what I can to assist.
From what I can see so far, you’ve had a couple of tickets filled out. The first was back in early October, where more information was requested by an agent on our end.
The second/more recent one was within the last couple of hours (of me posting this reply). An agent has already responded to you with this one as well. Can you check your spam filter to see if the response ended up there?
If not, can you PM me and confirm the email you should be contacted at (please don’t post openly as a reply here - want to protect your personal info)? I’m also seeing that you may have multiple email addresses associated with the account that includes the billing info you’re looking for, so I wonder if our responses were getting diverted to the wrong address.
Let me know and I’ll follow up with what we can do next.
thx for the quick reply.
If the mail address used is not what i specified in the contact form, them it might have landed in an unexpecred mailbox. I can only confirm that there’s nothing in the junk folder.
