Do figma reply to their support tickets?

Really not keen on posting like this but I have a billing query that has been waiting on a response for a week. Can someone please get back to me? It’s now urgent.

Hi @Jamie15 - so sorry about that. Our support team is working hard to get through a backlog, and unfortunately this has delayed response times.

I do see that you were in contact with Miriam yesterday, and things look resolved. Please let me know if you still need help. If not, I will close out this topic.