Hi! I have a problem with a file I created and edited just this week. The file was only accessible to me and it was created in my drafts, but now I don’t see this file anywhere in my workspace and when I click the link (which I saved in the search bar), I get an error that I don’t have access to this file. Even when I click the “request access” button, I don’t receive this request by email, as if the file was created in someone else’s space. What can I do about this?
Question
Access to my file is blocked
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Hi there,
If you know one of the editors of the file, it would be best to reach out to them to request Editor access. If you’re unsure who to contact, we can help by checking the file status. Could you please share the file link with us?
Thanks,
Toku
Another problem with this file
I created and edited this file before but somehow SUNLIGHT organization (I DONT KNOW WHAT IS THIS and how they added me in this organization) has all permissions. I guess they have all rights with another file I added before.
I also find a screenshot from 30th october, I was an owner but I don’t know why ‘sunlight’ ogranization has access to my file, maybe they added me to theirs workspase by mistake, but I created files in my drafts as always, not in their workspace! And for some reason I can’t find any notifications in my email or Figma that they added me to their group.
Hi there,
Thank you for the details. If you’re not familiar with the organization, it might indeed be a mistake on their part.
I’ll need to involve our support team to help sort out this complicated situation. Let me connect you with them via email. You should receive a message from them shortly, and they will look into this case as soon as they can.
Thanks for your patience!
Toku
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