Style Disappeared

Hey @_DDR, thank you for reaching out!

I’ve seen a similar post where users complained that Text and color styles disappeared. Users are also not able to resolve it with restoring old versions. For now my college has created a support ticket for the user.

This might be a potential bug, so I’ve just created a support ticket on your behalf. Your ticket number is #999754.

Please provide a direct link to the file to our support team, and invite themsupport-share@figma.com with “can edit” permission so they can look into this further? Note that users with @figma.com emails on your team do not count towards your billing.

Our support team usually takes up to 24 hours to reply back to emails - tends to be quicker than that in normal circumstances. However, please be aware that we are facing increased contact volume so there might be a delay.

Appreciate your patience in the meantime!

Thanks,
Gayani

Hey all, I’m having the same issue; my text styles have disappeared and I haven’t been able to restore them. Could I have help in restoring the styles? Thank you!

Hey @Amanda_Liu, thank you for reaching out! I can get you connected to our support team. Can you let me know if this has happened to a specific file or to all your files? Also are you seeing this issue on the browser and the desktop app?

Thank you in advance!

Hey there, thank you for you the help! This has happened to a specific file (the design system file), on both the browser and desktop app.

Hey @Amanda_Liu, thanks for confirming this!

I’ve just created a support ticket on your behalf. Your ticket number is #1063945, for reference! Please provide a direct link to the file, and invite support-share@figma.com with “can edit” permission so our support team can look into this further. Note that users with @figma.com emails on your team do not count towards your billing.

Thank you,
Gayani

Thank you! I’ve followed up over email about the ticket.