Hey there! Please check my response below, I’ve replied to you in this thread directly.

Hi Celine, How is it going?

Thanks for your attention.

I added support-share@figma.com to my file.

Hi there! I see in the backend that you have reached out to the support team. Please continue the conversation via email so the support team can help you.

Please also include in your message, the URL of your file (and not only given access to the file " support-share@figma.com" as an Editor. We also need the URL of the file so the team can have a look at it. Thank you!

Thanks, I got it!

I have already provided with the URL here https://help.figma.com/hc/en-us/requests/new

Hi Celine! I hope you’re well!

Do you know if there is any news about publishing components issues that I have reached out to you?

Hi there! I see in the backend that 2 agents in the support team replied to you and are waiting for your response on 30 and 31 October (ticket number: 1162766 and 1164467 for your reference) by mail. Please also check your spam folder. The support team reply to your email address: abxxxxxon@gxxil.com

You can reply one of them directly by mail and your support ticket will be re-opened automatically. Thank you!