Why am i not receiving login link mail from figma in my outlook account?

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1

why am i not receiving login link mail from Figma in my outlook account? I even contacted the figmasupport mail id, but thier response was " i need to buy their premium subscription in order for them to solve my issue personally, since im on free subscription, i am supposed to ask the community and find the solution" so here i am, guys, that was my work Figma account and all my design files are in it and im unable to login, everytime i try it shows a message that a link has been sent, but there isnt any mail , i checked everywhere on outlook. If anyone can please help me out, please do it.

2

Hey @anon39496159, thank you for reaching to us!

Please make sure to check your spam or junk mail folder, as sometimes emails can be mistakenly filtered there. Also, please check if you’re checking in the correct email account that you’re registered with Figma.

Please let me know if you still can not find that email. I am happy to reopen the support ticket for you, so you get further assistance to resolve your issue.

Thanks,
Gayani

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3

hello maam, I have searched all over my outlook Mail. everything Spam, junk,etc, but there is no mail from support@figma.com. i have received a newsletter from Figma but this particular mail id of Figma support is the one im not receiving. Please maam solve this issue, my work is at halt and i have been an happy user of Figma up until now.

4

Hey @anon39496159, thank you for confirming this. I’ve just created a support ticket on you behalf so our support team can investigate further. Your ticket number is #1088983, for reference.

Our support team usually takes up to 24 hours to reply back to emails - tends to be quicker than that in normal circumstances. However, please be aware that we are facing increased contact volume so there might be a delay.

Appreciate your patience in the meantime!

5

hy maam, same here,I have searched all over my outlook Mail. spam, etc, there is no mail

6

Hey @Kelvin_Aditya_Nouval, sorry for the trouble!

We created ticket #1106745 on your behalf to connect you directly with the support team. They will review your account and be in touch.